Privacy Policy

This Privacy Policy explains how Sparkle Cleaners handles personal information in connection with its residential and office cleaning services, including move-in and move-out cleaning. It applies to information collected through the website and through service-related communications and bookings.

Effective Date As stated in policy

Scope All users of our services

Questions Contact

01 · Purpose

How We Use Information

We use personal information to respond to enquiries, prepare quotes, confirm scope and access details, schedule appointments, carry out cleaning services, manage handover arrangements, process payments, keep business records, maintain and improve the website, and handle complaints or follow-up communications. We may also use information to meet legal, accounting, and security obligations.

Processing is limited to practical business needs connected with the services offered.

02 · Sharing

Service Providers and Partners

We may share information with contractors, administrative support providers, payment processors, hosting and technology providers, and other service partners who assist with booking, communication, record keeping, or site operation. These parties are expected to use the information only for the services they provide to us and to handle it consistently with applicable confidentiality obligations.

Service providers receive only the information needed to perform their assigned functions.

03 · Legal basis

Legal Disclosures

We may share personal information where disclosure is required or authorised by law, including in response to a lawful request, court process, or regulatory obligation. We may also disclose information to protect our rights, property, safety, or the safety of others where permitted by law.

We disclose information to authorities only where there is a lawful basis to do so.

01 · Collection

Information We Collect

We may collect contact details, property and access information, booking preferences, service scope details, condition photos where provided, payment and invoicing records, and communications sent through our website or by other contact methods. We may also collect limited technical data such as device, browser, and usage information when the site is used.

We collect only the information needed to handle enquiries, bookings, and service administration.

02 · Sources

How We Collect Information

We receive personal information from website forms, phone calls, email, and other direct communications. We may also receive information from property owners, tenants, or small property managers involved in the same booking, and we may generate records from scheduling, quoting, access confirmation, and completion handover activities.

Most information is provided directly by the person making the enquiry or booking.

03 · Cookies

Cookies We Use

Cookies may include essential cookies needed for page operation and security, preference cookies that remember basic settings, and analytics or performance cookies that help us understand site use. We do not rely on cookies to collect more information than is reasonably needed for these purposes.

We use a limited set of cookies for operation, preferences, and site performance.

04 · Controls

Cookie Controls

You can manage cookies through your browser controls and, where available, any on-site preference tools. Disabling some cookies may affect basic site functions, form handling, or preference storage.

Browser settings can usually be used to block or remove cookies, subject to site functionality.

User Rights

Your Rights

You may ask for access to the personal information we hold about you and request correction of information that is inaccurate or incomplete. In some cases, you may also object to certain uses or ask us to limit further use, subject to legal and operational requirements.

Available rights depend on the nature of the information and the legal basis for keeping it.

Requests

Making a Request

To make a privacy request, use the contact details in this policy and describe the information or issue involved. We may need to verify your identity before responding and may decline a request where the law permits or requires us to do so.

Requests are handled after we confirm identity and assess any legal exceptions.

Data Retention

Retention of Information

We retain personal information for the period needed to manage enquiries, complete services, maintain business records, resolve disputes, and meet legal or tax obligations. When information is no longer required, we take reasonable steps to delete it or de-identify it, unless a longer period is needed by law.

Records are kept only for as long as they are needed for service, accounting, or legal purposes.

Policy Updates

Policy Changes

The updated version will apply from the date it is published on the website unless a later effective date is stated. Where changes are material, we will take reasonable steps to draw attention to them through the site or other suitable communication.

We may revise this policy when our practices, services, or legal obligations change.